Frequently asked questions
If your question is not answered here, write to us and we will add it to this page.
Do I have to pay to get quotes?
No. Getting quotes is free and carries no obligation. You compare the quotes you receive and choose the office yourself.
Can I get quotes without creating an account?
Yes. You can submit a quote request without an account and follow it through a private tracking link. If you like, you can link it to an account later.
Which file types can I upload?
PDF, DOC, DOCX, JPG, PNG · up to 20 MB per file · 10 files · 50 MB in total.
Who sees my document?
Files are kept in private (non-public) storage and are not opened to anyone until they have passed a security check. While quoting, offices do not see your document; they only see summary information such as the document type, page count and number of files. Full access opens only to the office whose quote you accept, for that order only and for a limited time.
How long is my document kept?
Documents of a request that does not become an order are deleted 30 days after the request is sent; for orders, 90 days after the order closes. You can ask for earlier deletion.
What is the difference between sworn translation, notarisation and an apostille?
A sworn translation is made by a sworn translator and carries their stamp and signature. For a notarised translation, a notary’s certification is added on top of this, which usually takes longer. An apostille is an annotation that allows a document to be used abroad. The institution you are submitting the document to decides which one you need; if you are not sure, tick the “I don’t know” option on the form and ask the offices for their advice.
Does the platform verify the “sworn” label shown for offices?
Some of the service and language information in the directory is declared by the office itself; platform verification is shown separately. We do not present a declaration as a verification. Confirm the type of certification you need with the institution you are applying to.
Do I pay through the site?
Yes. You pay for the quote you accept from your order page, by card, as a single payment confirmed with your bank’s 3D Secure check. Before you pay, you are shown the preliminary information form and the distance sales contract. If you withdraw before the office starts work, the full amount is refunded; details are in the Cancellation and Refund Policy. The office issues the invoice for the translation service.
How do I track my request?
When you submit a request, you are given a private tracking link; the request number on its own does not give access. If you are signed in, your requests and orders appear in your account.
Can I ask for my document to be deleted?
Yes. You can ask for it to be deleted before the retention period ends. How to apply is set out in the KVKK privacy notice.
More information
For document types and certification procedures, see the Knowledge Hub; for details about your data, see our Privacy Policy (page in Turkish).